I worked with a major utilities provider in Texas to convert the entire first year of their Dispatcher Apprentice Training into eLearning. This is an ongoing project that synthesizes gamified content, traditional online learning, and real-world simulations and scenarios to prepare a Dispatcher as thoroughly as possible for the job.
The following examples take a Dispatcher Trainee through scenarios of what they are expected to accomplish during different types of outages. Here the learner actively clicks through multiple screens in order to practice assigning an outage and dispatching an electric truck to work on said outage. While these examples direct the learner on what to do, they require significant thinking and problem solving on the trainee’s end and accurately simulate what they are expected to do in a real-world situation.
These courses are graded scenario walkthroughs built on Articulate Storyline with significant images edited using Adobe Photoshop and Illustrator. Images have been directly taken from the Dispatch Controller software.